pk48 Privacy Policy

1 Definitions and Scope

In this Policy, "personal information" means any information that can identify a specific individual — such as name, email address, phone number, financial transaction details, and so on. "Processing" means any activity involving the collection, storage, use, transfer, or deletion of information.

This Policy applies to all pk48 services, including cricket betting, slot games, live casino, and all other features available through pk48.lat. It applies equally to everyone who uses our platform from within Bangladesh.

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2 What Information We Collect

2.1 — Information You Provide Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Home address
• Payment information (bKash, Nagad, Rocket account numbers)
• Identity verification documents (National ID card or passport)

2.2 — Automatically Collected Information

Information collected automatically when you use pk48:

• IP address and browser type
• Device information (operating system, screen resolution)
• Session logs and game activity history
• Information collected via cookies and similar tracking technologies
• Referral source and time spent on the site

2.3 — Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may receive a limited amount of information from trusted third-party service providers. In such cases, the relevant party's privacy policy also applies.

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3 Purpose of Using Your Information

pk48 uses your information for the following purposes:

1. Account Management: Handling registration, login, password recovery, and ensuring account security.
2. Financial Transactions: Processing deposits and withdrawals, detecting fraud, and confirming correct amounts.
3. Age and Identity Verification: Ensuring that only users aged 21 or above can use the platform.
4. Customer Support: Providing assistance via 24/7 live chat and email, and resolving complaints.
5. Bonuses and Promotions: Managing welcome bonuses, cashback offers, and VIP program benefits.
6. Responsible Gaming: Monitoring for signs of excessive play and providing support where needed.
7. Platform Improvement: Analyzing user experience to improve service quality.
8. Legal Compliance: Adhering to applicable laws and regulations.

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4 Information Sharing and Disclosure

pk48 may share information with third parties on a limited basis in the following circumstances:

4.1 — Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, cybersecurity, and technical infrastructure management. These partners operate under confidentiality agreements.

4.2 — Legal Obligations

We may be required to disclose information pursuant to a court order, government directive, or applicable law. In such cases, we always provide only the minimum information required.

4.3 — Fraud Prevention

If money laundering, fraud, or other illegal activity is suspected, the relevant authorities may be informed. This is done to protect the interests of all legitimate users.

4.4 — Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the relevant party. However, the terms of this Policy will continue to apply in such cases.

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5 Cookies and Tracking Technologies

pk48 uses cookies to ensure the smooth operation of the platform. Cookies are small text files stored on your device.

5.1 — Essential Cookies

These cookies are necessary for keeping login sessions active, security verification, and remembering language preferences. Disabling them may prevent the platform from functioning properly.

5.2 — Analytics Cookies

These cookies are used to understand how users interact with our platform. The information collected is anonymous and is used to improve service quality.

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect certain services.

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6 Data Security Measures

pk48 follows industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transmission is secured with 256-bit SSL encryption.
• Secure Servers: Data is stored in secured data centers and unauthorized access is prevented.
• Access Controls: Only authorized staff can view personal information for specific, justified purposes.
• Regular Audits: System security is reviewed and tested on a regular basis.
• Staff Training: All staff receive training on privacy and data protection.

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7 Data Retention Period

pk48 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Information needed to provide the service is retained for as long as the account remains active.
• Financial transaction records are kept for a specified period after account closure, as required by law.
• Some information may need to be retained for a longer period for fraud prevention and dispute resolution purposes.
• Once the retention period ends, information is securely deleted or anonymized.

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8 Your Rights

As a pk48 user, you have the following rights regarding your own information:

8.1 — Right to Access

You may request at any time to know what information we hold about you. If you email [email protected], we will respond within a reasonable time.

8.2 — Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will make the correction as quickly as possible.

8.3 — Right to Erasure

In certain circumstances you may request that your information be deleted. However, this may not always be possible due to legal obligations or ongoing disputes.

8.4 — Right to Restrict Processing

You may request that the use of your information be limited for specific purposes. For example, you can opt out of receiving marketing messages.

8.5 — Right to Lodge a Complaint

If you have any objection to how we process your information, please contact us first. We are genuinely committed to resolving the issue.

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9 Protection of Minors' Information

pk48 is operated for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If you suspect that a minor's information has been submitted to us, please notify us immediately at [email protected]. We will promptly delete that information and close the associated account.

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10 International Data Transfers

Some of our service provider partners may be located outside Bangladesh. In such cases, we take the following precautions when transferring data:

• Working only with partners that have trusted and secure data protection practices.
• Imposing standards equivalent to this Privacy Policy on partners through contractual agreements.
• Always using encrypted channels for data transfers.

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11 Policy Changes

pk48 reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification about the changes will be displayed on the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue using the site after a revised Policy is published, you will be deemed to have automatically consented to the new Policy. We therefore recommend reading this page from time to time.

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12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

This Privacy Policy complements pk48's Terms and Conditions. We recommend reading both documents together. You can also learn about our Responsible Gaming Policy.